FAQ's

Rental FAQ's

Traveling with tiny tourists in tow is challenging enough, not having to lug your baby equipments makes your travels a little less stressful and reduces the risk of damaged or lost gear. 

We take great pride in our outstanding reputation as  Dubai's leading baby-gear service specialist, by offering high quality and pristine clean baby gear,  have a look at  what our customers say via our reviews on google here. 

​At The Stroller Spa, we are well-known for our bespoke baby-gear cleaning services and we treat our rental equipment no different! All our equipment is deep-cleaned & sanitized with organic, non-toxic and baby-safe cleaning products after each use.  Prior to delivery,   will be safety-checked and steam-cleaned for hygiene once more , ensuring the equipment will reach you in pristine clean and fully sanitized condition.

The rental  fee depends on the product you select and the required rental time frame.

The  minimal rental fee displayed on our website covers the first 3  days of hire, for longer rental periods, the average daily rental rate decreases the longer you rent the items for. 
The total is automatically calculated  once you enter the dates for your rental period on our website. 

In addition to the rental fee,  there may be transport charges depending on  your order total, your location, and delivery day or time. A list of our transport fee's can be found here.

Add the products you like to rent to your shopping cart, and the rental rate will automatically  adjust based on your selected rental dates.
Go to the cart to complete your booking by filling out the requested information and submit your order.  We do not require payment at this stage.  


We will confirm availability of the selected items via email within 24 hours (often sooner, during our regular operating hours usually within 1-2 hours),  along with a final quote including any applicable fee's for delivery and/or installation if requested.   
If a requested item is not available, we will suggest for an alternative option.
Our confirmation email will contain a secure online payment link to finalize your booking.

Upon receiving your payment, we will send you a confirmation email with delivery information within 24 hours (again, often sooner).

To ensure  availability  of your preferred products, it is best to book them as soon as you know your travel dates, however we will of course  do our best to accommodate last-minute request as well.   
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​Same day delivery is possible subject to availability of the requested products and if our delivery schedule permits.

We provide instructions on how to set up and use the equipment  within the product listing on our website as well as on our  youtube channel. We are also happy to share the installation video via WhatsApp with you upon request. 

Should you require assistance with setting up or dismantling the items, this will be at an additional charge depending on the number of items in your booking, starting at AED 50 for 1-3 items.

Should you wish to book this service, please let our team know in advance so we can allow for adequate time in our schedule and avoid delays to other customers.  

Our delivery team do not install car seats for liability purposes. The installation instructions can be found  on our website at the car seat model listing, as well as on our youtube channel. We are happy to share the installation video .   

​Should you require assistance with installation, you can book our car seat installation expert for an AED 50 installation assistance fee per seat (within Dubai city limits only). Please note however, the liability    remains with the end user.

If your travel dates  have changed and you need to adjust your rental dates, we are happy to accommodate your request subject to availability of the booked products, please contact us on [email protected] or WhatsApp +971 58 57 25 326 with your date-change request.

Should you need to cancel, our cancellation policy can be found here.

​If you are staying at a hotel, we are happy to deliver the items to the reception or concierge prior to your arrival.   

Kindly provide  us with the family name your reservation was made in, and email the hotel to inform that you are expecting a delivery from The Stroller Spa prior to your arrival.  You may copy us in on the email if preferred, our email address is [email protected].

In case the   hotel or service apartments do not accept  items prior to your arrival, we can  arrange a suitable meeting time after you have arrived.   Please share your expected arrival time in the booking notes, so we can allocate an available delivery time slot as close to your arrival as possible.

​If you are staying at an AirBNB or serviced apartment, you may check with your host if there are concierge facilities to deliver the items prior to your arrival.   
If so, please share your host contact details and we will   make the delivery arrangements and   notify you of the delivery once completed.

In case delivery prior to your arrival is not possible, we can  arrange a suitable meeting time after you have arrived. Please share your expected arrival time in the booking notes, so we can allocate an available delivery time slot as close to your arrival time as possible. 

We provide airport delivery to Dubai International Airport  , Al Maktoum International Airport in Dubai, and Sharjah Airport between 9 AM - 8 PM.   Please note there will be additional fee's for airport delivery and collection, which can be found here

For arrivals,   we will meet you 45 minutes after your flight arrival time, in  the arrivals hall    (or car rental office in the airport parking if you are renting a car direct from the airport).  We  allow for a maximum of 20 minutes waiting time. Kindly share your flight number so we can adjust the  meeting time in case of any reported flight delays.

For departures we will meet you at the pre-agreed time in the departure hall or at the car rental office if you are returning a rental car.   
We  allow for a maximum of 20 minutes waiting time, please do inform us  3 hours in advance if  you wish to change the meeting time,  which will be subject to   availability in our schedule).

Additional waiting time beyond 20 minutes will be chargeable    at AED 25 per  15 minutes.

We  will contact you 1 day prior to your rental start date to   confirm delivery details   based on  the time-slot you selected.   
As traffic and/or  parking in  Dubai can be challenging at times, we do not   offer exact delivery times, but we will narrow down the delivery time-frame to a  1 hour time slot. 

In order to    ensure   all our  customers will receive their equipment  within the  selected time-slot, it is logistically not possible for us to to  confirm   a narrowed down time-slot more than 1 day in advance.

Should you require   equipment from early in the day, we recommend to  start the rental  period one day in advance if delivery prior to your arrival is possible. 

Unfortunately we do not deliver to, or collect from malls or other public places, including restaurants, theme parks, car parkings or otherwise. We only deliver to hotels, residences and airports.

Sure, you can opt for self collection & return when filling out your rental request.

Once your booking is confirmed, you  can make an appointment for your preferred   pick up and return time.
​Our store is located in Waterfront Jebel Ali, and you can find the pin on Google Maps here or   we are happy to share our  location  pin via WhatsApp.

Please note that your booking must be confirmed in advance. We do not offer    'in store' shopping,    as the items you may see in   our store may already be booked   for other customers.   Furthermore,  we sanitize the equipment  1 hour prior to  pick up, to ensure  they are in  pristine clean and hygienic  condition when handed over to you.

Sure you can, but please note that the minimal rental fee displayed will be applicable. The starting rates are set to  cover the extensive cleaning process we  do after each rental, therefore we do not offer lesser rates  for   shorter rental periods as we still need to deep clean the products afterwards.

​We will contact you 1 day prior to your rental end date to check if you like to extend your booking (subject to availability) or proceed with  collection.

If you like to proceed with collection, please wipe off any visible crumbs, spills or  loose dirt prior to packing the items. 
(Deep cleaning  or laundering the items is not required, as we will take care of that after collection).

,   please share the contact number of your host and we will contact them for a suitable collection time after your departure.

 without concierge facilities, we will meet you at a pre-agreed time prior to your departure to collect the items.   

Please have all the items ready & packed  to be handed over to our team at the agreed collection time.   
Should you require assistance with dissembling  and packing, please let us know in advance, so we can allocate adequate    time  and   avoid   delays for other customers.   Please note a service charge may be applicable.

,   you may leave the items with the concierge/reception and send us a picture of the luggage tag for us to collect after your departure.

​Please do not leave the items in your room, as they will then likely  end up in  'lost & found'' and depending on the hotel policy may cause delays for us to be able to collect the items back, which then may  be subject to additional late return and transport fee's.