A refundable security deposit ranging between AED 100-200 is applicable for all orders, depending on order value and number of items in the order. We will include the deposit amount in the invoice upon submitting your order.

The deposit will be fully refunded if the goods are returned in the same condition as delivered, accounting for fair wear and tear.

The refund will be processed to the same card used for the original payment within 1 working day of order collection. Please note that bank processing times may extend up to 14 working days.

Additional information

• Products do not need to be laundered prior to return, but visible crumbs and spills should be wiped down.

• If the equipment is not returned in full, or is in an unacceptable condition, we reserve the right to retain the deposit.

• A cleaning fee of AED 100 will be charged if the equipment is excessively soiled or stained, including potty accidents, and/or has an odor resulting from cigarette smoke.

• For late returns, we may retain the deposit, or part thereof, at the daily rate plus any additional transport fee's if multiple collection attempts were made.

• In cases of damaged equipment, repair or replacement charges will be applied based on the actual cost of the repair or replacement. If these costs exceed the amount of the security deposit, the additional charges will be billed to you.

• The deposit will be paid back to the same card it was paid on. We are not able to refund to a different card or in cash.

• Should the refund be rejected (e.g. card has expired or was replaced), we can arrange a transfer to your account, however, please note that any bank transfer related charges are to be covered by the receiver.