Delivery information

On time - every time.

We know you are excited to start your holiday, our commitment to you is to get your booked gear to you on time.

We offer deliveries 7 days per week between 9 AM - 9 PM*. 

​Our transport fee's depend on the delivery area, delivery day/time and order value, please find the details on our website here.

Self-collection is possible too;  click here for our location or WhatsApp us on +971 58 57 25 326 for our location pin.

Dubai delivery.

We deliver to private residences, hotels, serviced apartments, Airbnb rentals and Dubai airports. 
We do not offer deliveries to or collection from shopping malls or other public area's.

If you are staying with a relative or friend, kindly provide your hosts' name and contact number and we can arrange delivery prior to your arrival.

If you are staying at a hotel or service apartments, we are happy to deliver the items to the reception or concierge prior to your arrival.   
Kindly provide us with the full booking name your reservation was made in, and inform the hotel / service apartment provider that you are expecting a delivery from The Stroller Spa prior to your arrival. 

Upon your departure you may leave all the products with the concierge under "The Stroller Spa" and we will collect the items after departure.

Please do not leave the items in your room as they will go to lost & found which may cause collection delays and consequently additional fee's if the items are not released back to us at time of collection (most hotels require written confirmation from the hotel guest for items to be released which were left behind in their room).

In case the hotel or service apartments do not accept deliveries prior to your arrival, we can arrange a suitable meeting time after you have arrived.

Kindly note that we cannot offer an exaxt delivery time, we work with delivery time slots, so that we can ensure we deliver within the set time slots for all our customers that day.

Airport delivery:

We provide airport delivery to Dubai International Airport , and Al Maktoum International Airport between 9 AM - 9 PM.   

For airport arrivals, we will meet you in the arrivals hall (or car rental office in the airport parking if you are renting a car direct from the airport) 60 minutes after landing.  We allow for a maximum of 20 minutes waiting time*. Please share your flight number in the booking notes, so we can adjust the meeting time in case of any reported flight delays.

For airport departures we will meet you at the pre-agreed time in the departure hall or at the car rental office if you are returning a rental car.   
We allow for a maximum of 20 minutes waiting time*, please do inform us 3 hours in advance if you wish to change the meeting time (which will be subject to availability in our schedule).

*Additional waiting times beyond 20 minutes will be chargeable at AED 25 per 15 minutes.

Urgent bookings:

We will always due our best to assist with last minute bookings.
​Same-day delivery is possible on Monday - Saturday subject to availability of the requested products and if our delivery schedule permits.

Kindly note that an AED 50 urgent processing fee will be applicable for orders confirmed with less than 36 hours notice.

Sharjah, Abu Dhabi & other Emirates delivery.

For deliveries to Sharjah, Abu Dhabi and other Emirates, we require the booking to be confirmed at least 72 hours prior to the rental start date.

We deliver to private residences, hotels, and serviced apartments. We do not offer deliveries to / collection from shopping malls or other public area's.

The items will be delivered on the rental start-date by our trusted delivery partner. Kindly note that delivery will be between 9 AM and 7 PM and all-day availability will be required for delivery.   

Assembly and installation assistance is not available for deliveries in other Emirates, instructions on how to use the items you are renting are available on our website and our Youtube channel. 

For any further assistance please email us on [email protected] or  WhatsApp +971 58 57 25 326.

*Kindly note that we have adjusted operational hours on:

• December 24:  Delivery & Collection until 2 PM only.
• December 25: Closed  (no delivery or collections).
• December 31:  Delivery & Collection until 2 PM only.
• January 1: Closed (no delivery or collections).