Cancellation Policy

We understand you were looking forward to your trip and a cancellation is often due to unforeseen circumstances, of course we will offer you our support and you can cancel any time by contacting us on [email protected] or WhatsApp us on +971 58 57 25 326.

However,  we are sure you understand that the rental gear, once confirmed, is removed from our available equipment list, which makes it unavailable to other families.  Therefore, we have some fees in place to compensate us for the time the equipment was not available. and to cover our admin cost & bank charges .

Our minimum cancellation fee is the security deposit paid, or a % of the total amount paid (whichever is higher), depending on the advance time given to cancel as outlined below:

- Cancellations up to 3 days (72+ hours) in advance will be refunded at 75% of the total amount paid.
- Cancellation between 1-3 days (24 - 71 hours) in advance will be refunded at 50% of the total amount paid.
- Cancellation less than 1 day (23 hours & less) in advance will be charged at 3 day rental and remaining amount will be refunded at 50%.


If your travel plans have changed and you need to adjust your rental dates, we are happy to accommodate your request subject to availability and an AED 25 administration fee, please contact us on [email protected] or WhatsApp +971 58 57 25 326 with your date-change request.


Enjoying your stay so much that you decided to extend it? We are happy to  accommodate rental extensions subject to continued availability of the rented products. The rental extension will be chargeable as per the daily rate depending on the length of rental plus an AED 25 administration fee.


If you need to shorten your rental period, please inform us on which date  you would like us to collect your rental gear so we can fit it into our  collection schedule accordingly.  A partial refund will be applicable if the new return date is more than 3 days before the original rental end-date; you will be billed for the actual rental period plus 3 days and receive a 50% refund for the remaining days.

If you need to cancel on the rental start date, but after delivery,  rental fee's will be charged for 3 days from date of collection and remaining amount will be refunded at 50%. Collection will have applicable same-day transport fee's.

Our full rental Terms and Conditions can  be found here
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  • We are renowned for our meticulous baby gear cleaning services, and our rental equipment receives the same exceptional care.

    Each item is deep-cleaned and sanitized with organic, non-toxic, and baby-safe products after every use. Prior to delivery, we conduct a final safety check and steam-clean the equipment to ensure it arrives in pristine clean, fully sanitized condition.

  • We don't only offer the best quality & hygiene guarantee, we also offer the best value, therefore if you find the same product available and cheaper on another website, we'll happily match the price, just sent us an email with the details.